Frequently Asked Questions:
General Questions:
What is Vintage Gulley?
Vintage Gulley is an online store specializing in handcrafted Indian décor and gift items made from brass, marble, wood, and traditional artisan techniques. Our collection includes idols, figurines, home décor, pooja essentials, and unique gift items.
Are your products handmade?
Yes. Many of our products are handcrafted by skilled artisans. Minor variations in finish, texture, or color are natural characteristics of handmade products and make each piece unique.
Do you sell authentic brass handicrafts?
Yes. We offer genuine handcrafted brass décor and religious idols sourced from experienced artisans and manufacturers.
Can your products be used for gifting?
Absolutely. Our products make excellent gifts for festivals, housewarming ceremonies, weddings, anniversaries, birthdays, and corporate occasions.
Ordering and Payments
How can I place an order?
Simply browse our website, add products to your cart, and proceed to checkout to complete your purchase securely.
What payment methods do you accept?
We accept secure payments through:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Other payment options available during checkout
Is it safe to make payments on your website?
Yes. All transactions are processed through secure payment gateways to ensure the safety of your information.
Can I cancel my order?
Orders can be cancelled before they are dispatched. Once shipped, cancellation requests may not be possible.
Shipping and Delivery
Do you ship across India?
Yes, we deliver to most locations across India.
How long does delivery take?
Typical delivery times are:
- – Metro Cities: 2–5 business days
- – Other Cities: 4–8 business days
- – Remote Areas: 5–10 business days
How do I track my order?
You can use the “Track My Order” page on our website and enter your order details to view the latest status.
Will I receive tracking information?
Yes. Once your order is dispatched, tracking details will be shared via email or SMS.
Do you offer free shipping?
Free shipping promotions may be available on selected products or for orders above certain values.
Product Questions
Will the product look exactly like the pictures?
We strive to present our products accurately. However, slight variations in color, finish, and texture may occur due to:
- – Handmade craftsmanship
- – Lighting conditions during photography
- – Screen display differences
Are brass idols suitable for pooja and home temples?
Yes. Our brass idols are suitable for home temples, pooja rooms, offices, and spiritual décor.
Can brass products be used outdoors?
Brass products are best suited for indoor use. Prolonged exposure to moisture and weather may affect their finish.
Are dimensions mentioned on the website accurate?
Yes. Product dimensions are provided as accurately as possible, though minor variations may occur due to handcrafted manufacturing.
Product Care Instructions
How should I clean brass products?
Use:
- – A soft dry cloth for regular dusting.
- – Mild brass polish occasionally, if required.
- – Avoid abrasive cleaners and harsh chemicals.
How should I clean wooden products?
Wipe with a dry or slightly damp cloth. Avoid soaking or prolonged exposure to moisture.
How should marble products be maintained?
Clean with a soft cloth and avoid acidic or harsh cleaning agents that may damage the surface.
Can brass products tarnish over time?
Yes. Brass naturally develops a patina over time, which many collectors appreciate. Regular cleaning can help maintain its shine.
Should I keep products away from water?
Yes. Excess moisture may affect certain finishes and materials. Store products in a dry environment.
Returns and Refunds
Can I return a product?
Returns are accepted only in cases of:
- – Transit damage
- – Wrong product delivered
How soon should I report a damaged item?
Please notify us within 48 hours of delivery with photographs of the product and packaging.
Do you accept returns for change of mind?
As our products are handcrafted and unique, returns due to personal preference or change of mind are generally not accepted.
How long do refunds take?
Approved refunds are usually processed within 5–10 business days.
Bulk Orders and Corporate Gifting
Do you accept bulk orders?
Yes. We welcome bulk purchases for:
- Corporate gifting
- Festivals
- Weddings
- Return gifts
- Hospitality and décor projects
Can you provide customized gifting solutions?
Yes. Please contact us for bulk order inquiries and custom requirements.
Customer Support
How can I contact Vintage Gulley?
You may reach us through the Contact Us page or by email.
What are your customer support hours?
Our support team typically responds within 24–48 business hours.
Why choose Vintage Gulley?
- Authentic handcrafted products
- Secure payments
- Carefully packed shipments
- Reliable customer support
- Traditional Indian craftsmanship
- Unique gift and décor collections